Support

We’re here to help.

Contact us

Email support@webeforeme.fit and we’ll get back to you, usually within 2 business days.

Common questions

How does my athlete join?
A parent creates an account, adds the athlete, and gets a family code. The athlete enters that code on their own phone — no email needed. Then they enter the team code from their coach.

Can both parents be connected?
Yes. The second parent creates their own account and enters the same family code.

My athlete got a new phone.
In the parent account, open the Family tab and tap “New phone for this athlete,” then enter the family code on the new phone.

I forgot my password.
On the sign-in screen tap “Forgot password?” — we’ll email you a code.

How do I delete an account or my child’s information?
In the app: parents go to the Family tab and tap “Delete [name]’s information” or “Delete my account.” Coaches go to the League tab and tap “Delete my account.” Deleting is permanent. You can also email support@webeforeme.fit from the email on the account. See our Privacy Policy.